Emergency Contact

Emergency Contact

Information for Emergency Contacts

 
Woman holding phone reading a text message

Masimo SafetyNet Alert provides a way to automatically notify Emergency Contacts via text message during emergency situations to respond and help take action if necessary.

Basic information for Emergency Contacts

 
  • What is the role of an emergency contact: An Emergency Contact is a designated friend or family member who agrees to receive text message alerts from Masimo SafetyNet Alert when emergency low oxygen events occur, so an Emergency Contact can respond and intervene. An Emergency Contact should be an adult friend or family member.
  • How to become an Emergency Contact: A text message invitation is sent from the end-user via the app. Upon receipt of the text message invitation, follow the instructions in the text to accept and become an emergency contact. The emergency contact does not need to download the app to be an emergency contact.
  • What to do in case of an emergency: Attempt to contact the user. If the Emergency Contact is unable to contact the user, consider contacting Emergency Medical Services.
  • How to stop being an emergency contact: Instructions to unsubscribe are sent to Emergency Contacts via text notification. An Emergency Contact can also ask the user to remove his or her contact information from the app.

Message settings for emergency contacts include low oxygen events, sensor off events, and low battery. See FAQ’s for more information.

Mobile phone showing an oxygen level of 72 which triggers a text message to be sent

FAQs

 

The following frequently asked questions provide more detail on what it means to be an Emergency Contact:

An Emergency Contact is designated by a friend or family member to receive text notifications from Masimo SafetyNet Alert, so the Emergency Contact can respond and take action if necessary. An Emergency Contact should be an adult friend or family member.

Yes, in order to receive text notifications, an Emergency Contact must have a smartphone and be willing to receive text charges as applicable.

An Emergency contact may receive any of the following text notifications, which can be turned on or off in the app by the user:

  • Low Oxygen Level: Oxygen level is below the set threshold. A text notification is sent with the oxygen level value and recommended actions.
  • Sensor off: The sensor has been removed or has shifted position (enough so that it cannot take accurate measurements). A text notification is sent indicating that the sensor is off.
  • Low battery: The sensor does not have enough battery power to continue monitoring the user. A text notification is sent with a low battery message and recommended actions.
Text Notification Type: Recommended Response Action from Emergency Contact if:
At the Same Location Not at Same Location
Low Oxygen Attempt to wake the user. If the Emergency Contact is unable to wake the user or make contact, consider contacting Emergency Medical Services. Attempt to contact the user. If the Emergency Contact is unable to contact the user, consider contacting Emergency Medical Services.
Sensor Off Reapply the sensor. Please reference the Quick Start Guide for help in applying sensor.
Low Battery Replace the sensor with the low battery with a new sensor and continue monitoring. Please reference the Daily Monitoring page for help in replacing sensor.

Yes, a text message invitation is sent to each Emergency Contact designated in the app. The Emergency Contact must accept the invitation by replying with the code provided in the invitation.

In the Emergency Contact section of the app, each Emergency Contact carries a status label indicating “Accepted,” “Pending,” or “Unsubscribed.”

A user can designate up to 10 Emergency Contacts.

Yes, each Emergency Contact receiving text notifications for a particular user will receive the same information.

No, automated communication is only between the user and each Emergency Contact. Each Emergency Contact should follow the recommendations in the text notification.

No, the contact information for each Emergency Contact is stored only on the user’s phone. Emergency Contacts are not automatically connected to or made aware of each other.

Instructions to unsubscribe are sent to Emergency Contacts via text notification. An Emergency Contact can also ask the user to remove his or her contact information from the app.

Yes, a text notification is sent to the Emergency Contact indicting that they are no longer an Emergency Contact.

No, an Emergency Contact does not need to download the app. Notifications are sent by SMS.

No, a user is not required to designate any Emergency Contacts to use Masimo SafetyNet Alert, but it is recommended.

For more information:

Contact a Masimo representative for more details.

Masimo SafetyNet Alert has obtained CE Marking. Not available in all markets. Check with your sales rep or customer service for product availability.

PLCO-004853/PLM-13074A-0721